FAQs

Jewellery Care

- For best maintenance, avoid close contact with harsh chemicals, such
as bleach. The necklace may be left out without any worries of fading
colors or rusting. The necklace can be worn anytime, for years on end
without any worries about tarnishing jewellery. When not wearing the
necklace, it is best to keep it stored in the Ailuralivé's free, vegan
leather jewellery pouch.

-No! Not at all. It does not tarnish, nor does the colour fade. The
"vacuum coating process" referred to as Physical Vapour Deposition, or
PVD, produces a brilliant decorative and functional finish. It is then
gilded generously with a coat of 18K gold, creating the perfect
jewellery for everyday wear.

Yes! All of our pieces are entirely nickel-free and hypoallergenic, which greatly minimizes the chance of developing an allergy.

We offer a 6-month warranty on our jewelry. This covers any kind of manufacturing flaw or breakage but does not cover wear-and-tear from regular use, or accidental damage caused by a misuse of the product.

If you have an issue with your jewellery, simply email us with your name and order number and a photo of the product. We will assess the situation and get back to you with the most appropriate solution.

Sterling silver consists of 92.5% silver, and the remaining part is alloy. The alloy that is contained in 925 sterling silver may react to the ozone and hydrogen sulphide in the air and cause sterling silver to tarnish. This process of oxidization is accelerated in areas of high humidity and contact with chemicals found in materials like makeup, hairspray, lotion and the likes.

Over time, the pin part of the stud (not the actual stud) may change colours, however, the metal will never be harmful to your skin. The pin part of it may darken simply because the sweat on your skin raises the acidity of the skin, which usually leads to darkening the silver. Again, it is not harmful to your skin.

Shipping & Delivery

These are the approximate delivery times:
Canada: 1-2 weeks
USA: 2-4 weeks
International: 3-5 weeks

FREE shipping is available on all orders.

Orders are shipped 2-3
days after placing an order.

Due to COVID19, postal services worldwide have been much slower than usual. Please allow an additional 2-5 weeks or delivery.

Although your order will most likely reach you before the 5-week mark, please kindly keep in mind the current delays.

We use our national post, Canada Post, for all our shipments. This means your package will be received and delivered by your country’s national Post, in your mailbox or in person. In some cases, a signature may be required.

No. At the moment, we do not offer express shipping. We do, however, offer expedited shipping which includes a tracking number. 

It is very unlikely that you will have to pay custom/duty fees upon delivery simply because we use a shipping method that does not require these fees to be paid upon delivery. 

However, we kindly ask you to understand that this is not something we can prevent or control and we cannot be responsible for these fees, which are taxes charged and collected by your local government.

We ship from the beautiful city of Kingston, Ontario located in Canada.

If your order hasn’t yet shipped, please email info@ailuralive.com with the correct address.

If the order has already shipped, unfortunately no change can be made and you’ll need to arrange re-routing with your local postal company, or wait until the package gets returned to us.

Your order will be shipped 1-3 days after you place an order.

Yes! We provide worldwide shipping.

Please email info@ailuralive.com. We will get back to you within a few hours, if not right away.

Returns & Exchanges

Yes. You can return your items to the return address written on your package.

No. Earrings and nose studs may not be returned due to health and sanity purposes.

All necklaces, bracelets, rings, and anklets can be returned.

Earrings and nose studs.

Refund & Return Policy

Yes. Refunds are accepted on necklaces, rings, bracelets, ankles. Refunds are not accepted on earrings and nose studs.

Once we receive the item you returned, returns are processed within 1-2 days. We will notify you by email once your refund has been made. 

You have 14 days to return your order. The 14 day period begins the day after your receive your package.

We only accept returns on all necklaces, bracelets and rings. 

We do not accept returns on nose studs/rings, earrings, or any other piercing jewellery. This is simply due to sanitary, hygienic and safety purposes. 

You can only cancel an order if it hasn’t yet shipped. Please email info@ailuralive.com with your cancellation request.

No. We do not accept returns on nose studs/rings, earrings, or any other piercing jewellery. This is simply due to sanitary, hygienic and safety purposes. 

Packaging

Ailuralivé's jewellery packaging is aimed to be kept as minimal as
possible. All pieces are individually packed in sustainable jewellery
envelopes with a clear display. Items are then packaged in a mailing
envelope that can keep jewellery safe and secure.

Other

Yes! Although it’s a shared space in a section of store, our products are available in a physical store.

Please email info@ailuralive.com for more details.

On the checkout page, enter the coupon code in the [Discount Code] text box and click Apply. You can see the discount applied to your total cart value.

Only one coupon or discount code may be used per order.

Absolutely! Simply enter the shipping address of your gift’s recipient. We do not include prices on the wrappings, and every item comes in a ready-to-gift packaging.